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Question |
Answer |
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Whom do I contact if I would like to schedule a retake, make up, or reschedule an appointment (on-campus appointments)? |
Please email [email protected] or call our Customer Service Department at 1-855-918-2930. |
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Whom do I contact if I would like to schedule a retake, make up, or reschedule an appointment (in-studio appointment)? |
Please visit prestigeportraits.com and select "Find a Studio Near You" to schedule your in-studio appointment or call 1-855-918-2930. |
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What to do if you cannot find your appointment code and your photography session is on campus? |
Visit prestigeportraits.com, enter the city and state of your school, select your school, type in your first and last name (matching your school records), and your appointment date and time will appear. If your name does not appear, call 1-877-825-7922 or email [email protected]. |
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How to book an appointment in the studio? |
Visit prestigeportraits.com, click on "Find a Studio Near You," choose a location, click "Schedule Studio Session," create a profile, book appointment, select location, select school, select session, select date and time, and finalize appointment. |
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How do I select my yearbook portrait? |
Go to shop.prestigeportraits.com and create an account using your email address, session ID, and access code. Your session ID and access code can be found on the receipt given at your session or on your mailed proof sheet. If you do not have a proof sheet or receipt, call 1-800-736-4775. |
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How do I place an order? |
Go to shop.prestigeportraits.com and create an account using your email address, session ID, and access code. Your session ID and access code can be found on the receipt given at your session or on your mailed proof sheet. If you do not have a proof sheet or receipt, call 1-800-736-4775. |
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Do I have to pay online prior to my session? |
No, payments will be accepted the day of your photography session. If paying with cash, please note that exact payments are required as our team does not carry change. Follow the steps to bypass the payment option if needed. |
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Dress code! |
Please refer to your student handbook for school dress code. Students not dressed accordingly may be asked to reschedule. |